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Frequently Asked Questions
What does a property manager do?
A property manager handles the day-to-day operations of residential, multifamily, and commercial properties on behalf of owners. This includes marketing vacant units or spaces, screening tenants, collecting rent, coordinating maintenance, managing lease agreements, handling inspections, and ensuring compliance with local landlord-tenant and property codes.
How much does it cost to hire a property management company?
Fees vary by property type. Residential management typically runs 8–12% of collected rent, multifamily properties often range from 6–8% due to volume, and commercial property management fees (6–8%) depend heavily on lease complexity and square footage. Leasing fees are usually charged separately when placing new tenants.
Is it worth hiring a property manager?
For owners with multiple units, out-of-town owners, HOA boards without dedicated staff, or commercial landlords managing complex leases, a property manager often pays for itself through reduced vacancy, professional tenant/tenant-mix screening, legal compliance, and time saved.
How do I choose the right property management company?
Look for experience specific to your property type — residential, multifamily or commercial each require different expertise. Ask about their local market knowledge, fee transparency, tenant/vendor screening process, communication practices, and licensing or certifications relevant to your property category.
What's included in a property management fee?
Standard fees generally cover rent or dues collection, tenant/resident communication, routine inspections, and maintenance coordination. Additional services — leasing, eviction handling, CAM (common area maintenance) reconciliation for commercial properties, or major capital project oversight — are often billed separately.
How do property managers screen tenants?
Screening typically includes credit checks, criminal background checks, eviction history, income verification (usually 2.5–3x the rent), and landlord references. Commercial tenant screening also reviews business financials, credit history of the business entity, and industry-specific risk factors.
Do I need a property manager for a single rental property?
Not always — some single-property owners self-manage successfully. A property manager becomes more valuable if you live out of the area, lack time for tenant issues, or want a professional buffer for legal and financial matters.
How do property managers handle maintenance and repairs?
Most companies maintain a network of licensed, vetted contractors and use a maintenance request system or 24/7 hotline. Owner approval is typically required above a set dollar threshold, and commercial often have separate protocols for common area vs. tenant-responsibility repairs.
What happens if a tenant stops paying rent?
Property managers usually follow a structured process: formal notice, attempted resolution or payment plan, and legal eviction proceedings if necessary. For commercial leases, this process may also involve reviewing personal guarantees or lease default clauses before pursuing legal action.
How quickly can a property management company fill a vacancy?
Timelines vary by property type and market — residential units often fill in 3–6 weeks, while commercial spaces can take longer due to buildout negotiations and longer lease terms. Multifamily communities with strong marketing systems often see faster turnover.
Can I switch property management companies if I'm not satisfied?
Yes. Our contracts include a 30–60 day notice period for termination. Review your agreement for cancellation terms and early termination fees, and ensure a smooth handoff of leases, tenant records, HOA documents, or CAM records to the new manager.
Do property managers handle evictions?
Our company coordinates the eviction process from start to finish — serving notices, filing paperwork, and working with attorneys as needed — for both residential and commercial tenants. These fees are typically separate from the standard management fee.
What's the difference between residential, multifamily and commercial property management?
Residential management focuses on individual homes or small unit counts; multifamily management handles larger communities with shared amenities; and commercial management deals with complex leases, tenant improvements, and business-specific compliance.
Is Greenville/Spartanburg a good rental market for landlords?
Yes. The Upstate has become an attractive rental market due to its lower cost of living, proximity to I-85, and growth from manufacturing and logistics employers. This has increased demand for both single-family rentals and multifamily units, making rental homes a profitable asset.